WE ARE BITTEEsther Kissen, Blaue Blätter

RETURNING ANY ITEM OR AN ENTIRE ORDER RETURNS WITHIN GERMANY We hope that you are satisfied with your order. If this is not the case, you can easily return your purchased items (including reduced items) within 14 days of delivery STEP 1 Log in to " My Account " and select "Orders" in the menu. STEP 2 Select "Refund" for the order from which you want to return something. STEP 3 Choose whether you want to return the entire order or only certain items.  STEP 4 We will contact you to coordinate the next steps. STEP 5 Hand in the package at a branch of the shipping service provider. STEP 6 As soon as we have received the package, you will receive a confirmation. STEP 7 After checking the return, we will refund you the amount in the same way as you paid.  GUIDELINES FOR RETURNS DISCLAIMER If you want to revoke your contractual declaration, you have the following two options: 1. DECLARATION OF CANCELLATION BY RETURNS Your declaration of cancellation is made within 14 days of delivery simply by sending the goods back. 2. NOTICE OF REVOCATION IN WRITING OR TELEPHONE Your declaration of revocation is made in writing within 14 days of delivery, e.g. by email, fax, post or by telephone to us. We recommend that you use our sample form for this. Then please return the goods to us within 14 days. RETURN POLICY • The right of return only applies to unworn, unwashed and faultless articles from which the labels have not been removed. • Return shipping costs are borne by the buyer. REFUND OF THE PURCHASE PRICE After we have received your return, we will inform you by email about the credit to be issued. The refund will be made immediately. Please note:  • Refunds will be made using the same payment method as the purchase • Refunds will be made in the same currency as the purchase  • If the return was bought with a voucher, a new voucher will be issued • The time of the payment reimbursement depends on the respective payment method or credit card More information can be found in our terms and conditions. For additional information or further questions, please contact our customer service. CALL US or WRITE TO US [email protected]. You can find our business hours and our contact details in our vendor information.