KARIOKASTapete Bananeira

RETURNS & CANCELATIONS

Made on order products are not subject to returns. Due to the personalized nature of KARIOKAS’ made on orders goods KARIOKAS will not offer a refund if the product is not to the Buyer’s liking or if he/she has changed his/her mind.

If the Buyer receives a custom/made to order item from KARIOKAS that is defective or incorrect the Buyer may contact KARIOKAS. KARIOKAS will gladly either refund or replace the item if time permits.  The Buyer must notify KARIOKAS within 3 Business days after delivery with all supporting documents illustrating and proving the error/ damages and/or losses occurred. After this period and failing to comply with these formalities, the products will be deemed compliant and free of any defect and no claim will be accepted by KARIOKAS.

On the exception of made on orders items, the buyer has a right of withdrawal he may exercise within Seven (7) days as from the date of delivery of any not suitable product. To this end, the buyer should ask KARIOKAS a return form by email at [email protected]. Upon receipt of the email notifying the return, the buyer must print a copy and attach to goods which must be returned to the address indicated.

KARIOKAS will exchange the product or refund the buyer the price charged, according to the wish expressed by the buyer, if the withdrawal was made within the period specified above, and provided that the returned product was not worn, used or damaged, is in the condition it was when delivered and is accompanied by a copy of KARIOKAS email notifying the return. Costs of returning the product(s) are the responsibility of the buyer.

In case of an error on the product ordered, the buyer must contact KARiOKAS via email immediately upon receipt. The buyer must keep the packaging and the delivery slip. The customer undertakes to return the said product or products concerned within a period of seven (7) days following their receipt to KARIOKAS. Under the condition that they are returned in their original condition and original packaging with the accompanying materials, KARIOKAS will refund the shipping fees. On receipt of the product in good and due form, KARIOKAS will return, at its expense, the product originally ordered.

If the buyer has expressed the wish to be reimbursed, KARIOKAS will refund the amount invoiced within thirty (30) days from the date of receipt of the product by Kariokas Refunds will be made to the corresponding payment card used to place the order.

For reasons of hygiene and safety, we are unable to refund or exchange the following products unless they are faulty: Pillows, Bed Linen, Baby Sleeping Bags