Versandbedingungen

Shipping within Germany

We ship with GLS

Parcels up to 3KG = € 10
Parcels up to 10KG = € 12

Rückgaberecht

RETURNING ANY ITEM OR AN ENTIRE ORDER

RETURNS WITHIN GERMANY

We hope that you are satisfied with your order. If this is not the case, you can easily return your purchased items (including reduced items) within 14 days of delivery

STEP 1

Log in to " My Account " and select "Orders" in the menu.

STEP 2

Select "Refund" for the order from which you want to return something.

STEP 3

Choose whether you want to return the entire order or only certain items. 

STEP 4

We will contact you to coordinate the next steps.

STEP 5

Hand in the package at a branch of the shipping service provider.

STEP 6

As soon as we have received the package, you will receive a confirmation.

STEP 7

After checking the return, we will refund you the amount in the same way as you paid. 

GUIDELINES FOR RETURNS

DISCLAIMER

If you want to revoke your contractual declaration, you have the following two options:

1. DECLARATION OF CANCELLATION BY RETURNS
Your declaration of cancellation is made within 14 days of delivery simply by sending the goods back.

2. NOTICE OF REVOCATION IN WRITING OR TELEPHONE

Your declaration of revocation is made in writing within 14 days of delivery, e.g. by email, fax, post or by telephone to us. We recommend that you use our sample form for this. Then please return the goods to us within 14 days.

RETURN POLICY

• The right of return only applies to unworn, unwashed and faultless articles from which the labels have not been removed.

• Return shipping costs are borne by the buyer.

REFUND OF THE PURCHASE PRICE

After we have received your return, we will inform you by email about the credit to be issued. The refund will be made immediately. Please note: 

• Refunds will be made using the same payment method as the purchase

• Refunds will be made in the same currency as the purchase 

• If the return was bought with a voucher, a new voucher will be issued

• The time of the payment reimbursement depends on the respective payment method or credit card

More information can be found in our terms and conditions.

For additional information or further questions, please contact our customer service.

CALL US or WRITE TO US

[email protected].

You can find our business hours and our contact details in our vendor information.